CASE STUDY

How Kaptyn and Triad Modernized Las Vegas Taxi Operations

November 27, 2025
09:14 am

Las Vegas is one of the most demanding environments for ground transportation:
24/7 operations, extreme peaks around events and conferences, and passengers who expect a seamless, technology-driven experience every time.

To keep up with this pace, Kaptyn – a premium ground transportation platform based in Las Vegas – and its technology arm Triad TransTech set out to modernize their taxi operations with a new on-board solution: an integrated taxi meter and mobile data terminal (MDT) designed for today’s connected fleets.

This case study looks at how our Digitax hardware powers Triad’s DT5 Integrated TaxiMeter & Data Terminal, deployed in Kaptyn’s Las Vegas operations, and how it supports both regulatory requirements and a premium passenger experience.

1. ABOUT KAPTYN AND TRIAD TRANSTECH

Kaptyn positions itself as a premium ground travel platform, offering elegant booking, duty of care and real-time tracking for demanding travelers, corporate programs and hospitality partners across major US markets.

Triad TransTech, wholly owned by Kaptyn Technology, Inc., develops the technology that powers these operations, including the DT5 Integrated TaxiMeter & Data Terminal and the FleetManager back-office platform. Triad is headquartered in Las Vegas, NV – right at the heart of the market it serves.

Together, Kaptyn and Triad wanted an in-vehicle device that was not just a taximeter, but a full mobile data terminal and certified taxi meter all-in-one, ready for current and future needs of regulated taxi operations in Las Vegas.

To build that device, they chose Digitax X-ONE MDT as the underlying platform.

About Kaptyn and Triad TransTech

About Kaptyn and Triad TransTech
The challenge: from traditional meters to connected operations

The challenge: from traditional meters to connected operations
The solution: DT5 built on Digitax X-ONE MDT

The solution: DT5 built on Digitax X-ONE MDT
The hardware foundation: Digitax X-ONE MDT inside DT5

The hardware foundation: Digitax X-ONE MDT inside DT5
Key capabilities in daily Las Vegas operations

Key capabilities in daily Las Vegas operations
Key capabilities in daily Las Vegas operations

Key capabilities in daily Las Vegas operations
Software by Triad, hardware by Digitax

Software by Triad, hardware by Digitax
From Las Vegas to other US markets

From Las Vegas to other US markets
Interested in building your own integrated taximeter & MDT solution?

Interested in building your own integrated taximeter & MDT solution?
FAQ

FAQ

2. THE CHALLENGE: from traditional meters to connected operation

Before adopting the integrated solution, Kaptyn and its partners faced challenges that are typical for regulated fleets in large US cities:

– Separate systems for metering, dispatch, tracking and reporting
– Limited real-time visibility for regulators and dispatchers into what happens on the road
– Complex fare updates and rate changes, especially when regulations or tariffs change
– Growing expectations from passengers used to smartphones, apps and digital receipts

At the same time, strict regulatory requirements around certified meters, NTEP/NCWM compliance and data access meant that any new system had to do more than just look modern – it had to check every compliance box and be robust enough for continuous operation in Las Vegas.

Kaptyn and Triad needed a single, compact in-vehicle device that could:

– function as a fully certified taxi meter
– act as a mobile data terminal for dispatch and driver workflows
– connect reliably over LTE and GPS
– integrate with their existing FleetManager back-office and regulatory platforms

3. The solution: DT5 built on Digitax X-ONE MDT

To address these needs, Triad launched the DT5 Integrated TaxiMeter & Data Terminal, built on top of the Digitax X-ONE MDT platform and fully integrated with its FleetManager back-office.

DT5 combines:

– a certified taxi meter (NTEP / NCWM fully certified, metered and flat-rate capable)
– a full mobile data terminal with driver login, job handling and dispatch integration
– LTE connectivity for over-the-air rate and software updates
– GPS tracking with geo-fencing and route monitoring
– interfaces for third-party payment terminals, passenger receipts and customer feedback

Instead of several separate devices mounted on the dashboard, drivers now interact with one integrated head unit that:

– calculates and displays fares
– communicates with the FleetManager back-office and regulatory portals
– supports dispatch and e-hailing integrations
– provides additional features such as two-way audio intercom and panic button support for safety

In total, 4,061 Digitax X-ONE MDT devices were supplied as the hardware foundation for DT5, giving Kaptyn and Triad a scalable platform for their Las Vegas deployment and future expansions.

4. The hardware foundation: Digitax X-ONE MDT inside DT5

At the core of the DT5 device is the Digitax X-ONE MDT, a 7-inch mobile data terminal designed specifically for in-vehicle use in taxis, public transport and special fleets.

X-ONE provides:

– the processing power needed to run both the meter application and the MDT user interface
– vehicle-grade connectivity (power supply, communication interfaces, GPS)
– a rugged display and housing suitable for 24/7 operation in a harsh urban environment

By leveraging the X-ONE MDT platform, Triad was able to focus on its own applications – the DT5 user interface and FleetManager back-office – while relying on Digitax for the on-board electronics, display, I/O and power management.

This split of responsibilities has been key to the project’s success:

– Triad and Kaptyn own the user experience and integrations
– Digitax provides a proven, certifiable in-vehicle MDT platform at scale

Video owned by www.triadtranstech.com

5. Key capabilities in daily Las Vegas operations

For Kaptyn and its partners, the DT5 built on Digitax X-ONE is used every day in some of the busiest parts of Las Vegas. The solution was designed to support three main areas:

Real-time data for regulators and dispatch
- Medallion tracking and driver login, so every trip is tied to a certified vehicle and driver.
- Regulator access to real-time critical data, helping agencies monitor mileage, fares and activity without waiting for end-of-shift uploads.
- Detailed statistical data collection and productivity reportsvia the FleetManager platform.

This supports a more transparent, data-driven relationship between operators and regulators in the Las Vegas market.

Better passenger experience

Support for detailed electronic receipts– essential for corporate and business travelers.
Integration with Ingenico payment terminalsfor back-seat payments and card acceptance.
The potential for in-vehicle content and offers, such as coupons or news feeds during the ride.

For Kaptyn’s premium positioning, this level of polish and digital touchpoints is a key differentiator.

Operational efficiency and safety

Route mapping and tracking, including tools to help prevent “long hauling” and “high flagging”.
Taxi zoning popularity metrics, showing real-time flow of cars per hour in high-demand areas.
Discrete driver panic buttonsupport and two-way audio intercom to support 24/7 operations and duty of care.

These capabilities make it easier for Kaptyn and its partners to run a safe, efficient and compliant fleet in one of the world’s most intense mobility environments.

To understand the role of MDTs within fully connected fleets, take a look at our article on

How to improve fleet efficiency and reduce downtime with Digitax connected solutions

6. Why an integrated MDT + taximeter matters in Las Vegas

In a city like Las Vegas, a taxi or premium ground vehicle is more than “just a ride”. It is part of:

the guest experiencefor hotel and resort partners,
the duty of carethat corporate travel managers need to demonstrate,
and the regulatory frameworkthat keeps the industry fair and safe.

By combining a certified taximeter and a mobile data terminal in a single unit based on Digitax X-ONE MDT, Kaptyn and Triad achieve:

Consistent dataacross metering, dispatch and reporting.
Simpler hardware setupin the vehicle, with fewer devices and cables.
Faster rate and software updatesvia LTE – without garage visits.
A platform that can grow with new services (e-hailing integrations, passenger apps, new payment methods).

For drivers, that means fewer distractions and a cleaner dashboard.
For passengers, it means smoother rides, clearer fares and modern payment options.
For regulators and operators, it means reliable, certified data.

7. Software by Triad, hardware by Digitax

Behind the DT5 is the Digitax X-ONE MDT, a compact in-vehicle device we supply as an OEM platform for taxi and public transport projects worldwide.

In the Las Vegas deployment:

Digitax provides the certified, vehicle-grade hardware layer – 4,061 X-ONE MDT units delivered as the foundation of the DT5 device fleet.
Triad builds its DT5 software and FleetManager back-office on top of this platform.
Kaptyn operates the service and shapes the premium passenger experience in the Las Vegas market and beyond.

This layered approach allows each party to focus on its strengths, while delivering a single integrated solution to drivers, passengers and regulators.

8. From Las Vegas to other US markets

Kaptyn already provides access across major US markets and works with partners worldwide.

The DT5 project in Las Vegas shows how a combined taxi meter + MDT device, built on a robust platform like Digitax X-ONE MDT, can support:

regulated taxi fleets,
premium ground transportation services,
and hybrid models that blend scheduled, on-demand and corporate travel.

As more US cities modernize their taxi regulations and passenger expectations continue to rise, solutions like the DT5 offer a proven blueprint for bringing traditional taxi operations into a connected, data-driven future.

To get a full introduction to what a Mobile Data Terminal (MDT) is and how it works, read our guide

What is a Mobile Data Terminal (MDT)?

9. Interested in building your own integrated taximeter & MDT solution?

If you are:

a fleet operator looking to modernize your taxi or premium ground vehicles,
a technology partner building dispatch and fleet management platforms,
or a regulator exploring new ways to collect real-time data from vehicles,

Our team can help you evaluate how an integrated taximeter and mobile data terminal – with your software on Digitax hardware – could work in your market.

Get in touch with Digitax to:

discuss your project requirements,
explore the capabilities of Digitax X-ONE MDT and our broader MDT range,
or request a technical overview of our on-board platforms for taxi and public transport.

10. FAQ

What is the DT5 Integrated TaxiMeter & Data Terminal?

DT5 is an integrated in-vehicle device that combines a fully certified taxi meter with a mobile data terminal (MDT). It runs Triad’s applications on top of the Digitax X-ONE MDT hardware, so drivers use a single screen for fares, dispatch, navigation and key workflows.

Why did Kaptyn and Triad choose an industrial-grade MDT instead of consumer tablets?

Kaptyn and Triad needed a rugged, certified device that could handle 24/7 taxi operations, extreme temperatures and regulatory requirements. Industrial-grade hardware like the Digitax X-ONE MDT offers better reliability, connectivity and lifecycle management than consumer tablets.

> For a deeper comparison, see our article “Industrial-Grade vs Consumer Devices: Why Professional Hardware Always Wins”

How does the integrated meter and MDT improve daily operations for drivers and dispatchers?

With DT5, drivers no longer manage separate devices for metering, dispatch and navigation. One screen handles fares, job offers, messages and routing, while the back office gets real-time data for tracking, reporting and compliance. This reduces clutter in the vehicle and simplifies training and support.

How does the system support regulatory compliance in Las Vegas?

DT5 uses a fully certified taxi meter running on the Digitax X-ONE MDT platform, designed for vehicle-grade use. Together with Triad’s FleetManager back office, the solution provides accurate fare calculation, secure data logging and real-time reporting to meet NTEP/NCWM and local regulatory requirements.

Can this hardware–software model be replicated in other cities or markets?

Yes. The same approach—Triad or another software partner on top of Digitax hardware—can be adapted to different regulations, tariffs and fleet sizes. The Digitax X-ONE MDT platform is designed as an OEM building block, so partners can bring their own applications while relying on a proven in-vehicle device.

How does a single-screen MDT help unify dispatch, maps and driver messaging?

A single-screen MDT reduces distractions and makes it easier for drivers to follow jobs, routes and messages without switching between devices. Dispatch, navigation and communication are all managed in one place, improving safety and efficiency.

> To see how this works in practice, read “How a Single-Screen On-Board Computer Unifies Dispatch, Maps and Messaging”